This Privacy Policy was last updated on November 5, 2023.
Service Vanguard ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our field service management software and related services. By accessing or using Service Vanguard, you agree to the terms and practices outlined in this Privacy Policy.
Information We Collect
1.1. Information You Provide
When you use Service Vanguard, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, company information, and payment details.
1.2. Information We Automatically Collect
We may collect certain information automatically when you use our services, including your IP address, device type, operating system, browser type, and usage data. We may use cookies and similar technologies to collect and store this information.
1.3. Information from Third Parties
We may receive information about you from third-party sources, such as our business partners and service providers, to enhance the accuracy of the information we collect.
How We Use Your Information
We use the information we collect for various purposes, including:
2.1. Providing and Improving Services
We use your information to deliver, maintain, and improve our field service management software, as well as to personalize your experience.
2.2. Communication
We may use your contact information to send you service-related notifications, updates, and marketing communications. You can opt out of marketing communications at any time.
2.3. Research and Analytics
We use your data for research and analytical purposes to understand and enhance the performance and usability of our services.
2.4. Compliance and Legal Obligations
We may use your information to comply with applicable laws, regulations, and legal processes, as well as to protect our rights and the rights of others.
Sharing Your Information
We may share your personal information with third parties in the following situations:
3.1. Service Providers
We may share your information with third-party service providers who assist us in providing, maintaining, and improving our services.
3.2. Business Partners
We may share information with business partners to provide you with joint services or promotions. We will obtain your consent when required by applicable law.
3.3. Legal and Compliance
We may disclose your information in response to legal processes, court orders, or government requests, or when we believe it is necessary to protect our rights, property, or safety.
3.4. Business Transfers
If Service Vanguard is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of the transaction. We will notify you of any such event and any changes to this Privacy Policy.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Your Privacy Choices
You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications. To exercise these rights, please contact us using the information provided below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes through our website or other means.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Service Vanguard
17 Dalebrook Dr, Phoenix, MD 21030
(410) 929-4867
Please allow up to 3 business days for us to respond to your inquiry.
By using Service Vanguard, you consent to the terms and practices described in this Privacy Policy.